Written by Vignir. Edited by Alondra Silva Munoz.
Have you done your research and ended up on our website and are wondering, why should I choose this tour operator instead of the competition? Or you have gone through many websites and are still unsure on why booking directly through us? We at Troll appreciate that you traveled all the way from another part of the world to Iceland to create happy memories and we’ll give you a few reasons why you should trust us to be guiding you through your adventure and make sure you’ll never forget these experiences.
We are adventure experts
We at Troll Expeditions are experts in all there is to know about Icelandic nature and also about respecting it. That means that an adventure with us will be fun, interesting and safe. It will also be environmentally conscious so the negative impact on nature will be minimal when travelling with us. Our Troll team is also comprised of expert Trolls that know their way around a glacier, a kayak or in customer service.
We are reliable
Trolls are known to be trustworthy like the Icelandic saying: Trusty as a troll (“Traustur sem tröll”). Us at Troll Expeditions don′t want to make this saying untrue so we take great pride in honoring our commitments. This means you will get what we promise in our tours.
We start our tours on time and only cancel our tours if the weather is so bad that it′s dangerous to go. We take your safety very seriously and we are always there for you.
We take care of everyone as if they were our own parents
At Tröll, we pride ourselves in offering only the best service possible. Both our guides and our administration are trusty as a troll. Our guides care of absolutely every single detail you can think of when conducting tours for you. They will always check on you if need a break or a photo stop during your glacier walk, or will make sure your suit fits you perfectly and you are comfortable to go snorkeling in Silfra, or will check on the temperature of the minibus when you are taking a tour from Reykjavík. We take care of everyone in our tours as if they were our own parents
We offer an Excellent Service and TripAdvisor knows it
We at Troll Expeditions take great pride in having a good reputation on TripAdvisor (so people don′t confuse us with our troublesome trolls from the past). We believe our excellence at all levels of our company is best reflected in our positive reviews online and we take great measures in being better trolls if there′s something we can do better in our tours, then please tell us so we can be better.
You can read our guestbook with over 1400 positive reviews on TripAdvisor by clicking here!
Our Office Team also works ceaselessly to responding to your questions and doubts you may have about our tours and services. They also will respond to your email within 30 minutes and since they are ancient creatures, their wisdom is extensive and not many questions they cannot answer. Unlike other trolls and stone giants, our Service Trolls are extremely friendly and knowledgeable about Iceland, so you should not fear to ask any question.
You’ll have direct communication with the operator
We the trolls at Troll Expeditions are not shy at all so we like to stay in touch with our customers and make sure they are happy and know everything they want or need to know before the tour and during. Our Troll guides are also extroverts that like to talk about Icelandic nature and culture. They especially like to share their ancient wisdom with new people.
When contacting us, you’ll always find a helpful friend to assist you! Rumor has it that we are always swift like Taylor Swift to respond to all enquiries… even at odd times! You can drop a line to our office team by clicking here.
We are driven by passion for adventure travel and nature in Iceland
Us trolls are ancient creatures, but that doesn′t mean we are not passionate. In fact, we are very passionate about what we do. Since we are in love with nature, we take great joy in exploring with others, so they may too get to know Iceland as well as we do. We also want our tours to be unique way, so we always go in small groups in minivans or jeeps, so everyone can get to know each other.
We also want our customers to feel well and we strive to make our tours personal and a bit Icelandic, so we play Icelandic songs and share jokes during the ride. That way people can get a taste of Icelandic humor and culture with the Trolls and maybe even feel like a troll.
We are committed to excellence
Us at Troll Expeditions want to make sure we provide only the best experiences possible for travelers visiting Iceland. We are proud to say that our #TeamTroll is comprised only by highly qualified professionals.
Since we have many operations, we will explain this to you in detail. All our Glacier Troll Guides are certified with Hard Ice 1, which is the necessary training to guide on glaciers in Iceland or a similar qualification such as Adventure Studies Certificate. Other certifications our Team Troll has are Hard Ice 2 and 3, Wilderness First Responder, Alpine 1 and 2, Mountaineering and Avalanche certifications. Our Glacier Trolls go through crevasse and mountain rescue training under the supervision of a UIAGM-IFMGA certified guide.
All our Snorkeling Trolls are also certified PADI Divemasters or certified PADI Dive Instructors. So, yes, we are always ready for any situation that may arise.
All our staff members at our office team have extensive education and Masters’ degrees studies. So, yes. We work ONLY with the best professionals in the travel industry in Iceland. Fear not, you will be in great hands!